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Enacted on April 1, 2019
Revised on April 1, 2022
President and Director
Hitachi Industrial Products, Ltd.
As a global supplier that can provide large-sized products, Hitachi Industrial Products, Ltd. handles a variety of information: including our own technical information, and information entrusted to us by customers. Given this situation, and to ensure that such information is treated with the respect it deserves, Hitachi Industrial Products, Ltd. has established an information control system and is implementing it thoroughly.
Considering these issues, together with the specification of rules and establishment of a management system, Hitachi Industrial Products, Ltd. has fixed the personal information protection policy given below, and informed executive staff and workers, and is striving to protect personal information appropriately by following this policy.
For Hitachi Industrial Products, Ltd., personal information is the information that is related to existing persons and that can be used to identify specific persons (for example, names, birth dates, numbers assigned to individuals, symbols or other marks, images, or voice recordings, and relevant information).
This includes information that cannot be used to identify individuals by itself, but can be used to identify individuals by easy cross-referencing with other data. Personal information is not limited just to information that can identify individuals, but also includes all information that indicates facts, decisions, or evaluations relating to a person's attributes (such as a person's height or build, finances, work type, or position).
Based on the Personal Information Protection Policy given below, Hitachi Industrial Products, Ltd. will pay detailed attention to, and expend the utmost efforts on, protecting and managing such information.
This "About Personal Information Protection" document establishes the handling of personal customer information by Hitachi Industrial Products, Ltd.
Hitachi Industrial Products, Ltd will make sure that executive staff and workers recognize the importance of personal information protection, and will establish rules for personal information management to appropriately use and protect personal information and ensure that the management system is put in execution. These rules will be maintained and improved continually.
While carefully considering the personal information is entrusted to us in our company activities, Hitachi Industrial Products, Ltd will handle such information appropriately by establishing a management system for personal information protection for each type of business, and also by following our rules for collecting, using or providing personal information. In addition, Hitachi Industrial Products, Ltd will not use such information for purposes other than the original intent and will implement appropriate measures for it.
To ensure the correctness and safety of personal information, in accordance with the rules for information security, Hitachi Industrial Products, Ltd. will implement various measures such as managing access to personal information, restricting the means for transporting personal information outside the company and preventing incorrect access from outside the company, and strive to prevent the leakage, loss or destruction of personal information. In addition, when any problems regarding safety measures are found, Hitachi Industrial Products, Ltd. will identify the cause to take corrective measures.
Hitachi Industrial Products, Ltd will follow the applicable laws, guidelines and other norms for the handling of personal information. Also, Hitachi Industrial Products, Ltd will conform our rules with personal information management to such laws, guidelines and other norms.
When a person makes a request to disclose, correct or delete his or her own personal information, seeks to prevent the use or provision of such information, or gives any complaints or requires consultation, Hitachi Industrial Products, Ltd will respond with sincerity, respecting the person's rights related to that personal information.
In order to operate as an organization to ensure proper handling of personal information, top executives have formulated the Personal Information Protection Policy and developed internal rules such as Regulations and Guidelines for Personal Information Management in accordance with the basic policies stipulated in the Personal Information Protection Policy. Moreover, Hitachi Industrial Products, Ltd. have established a system to confirm and evaluate whether internal regulations comply with laws and regulations. Besides developing such regulations, Hitachi is taking concrete safety management measures from four specific aspects (systematic, personal, physical, and technical) in handling personal information.
For customer personal information maintained by Hitachi Industrial Products, Ltd., please carry out the following when requesting Hitachi Industrial Products, Ltd. to reveal, correct, add, delete, stop usage of, stop providing to a third party, or provide a purpose-of-use report for personal information (hereafter, collectively referred to as "reveal, etc."), or when sending a complaint:
Please contact the related Sales staff.
Please contact the staff who manage the relevant website.
For details on requests to reveal, etc., see "Details Relating to Requests to Reveal, etc."
Enter the necessary details in the "Complaints Form Concerning Handling of Personal Information" and send it to the following address.
HR Div, Hitachi Industrial Products, Ltd.
Sumitomo Fudosan Akihabara First Building, 1-5-1 Sotokanda,
Chiyoda-ku, Tokyo, 101-0021, Japan
TEL:+81-3-6271-7100 (9:00 - 17:00, except Saturday, Sunday and national holiday)
To download Complaints Form